Hello! I’m Bethany, and UX makes me happy ☺️

Beyond giving me the space to dig deep into data and create cool new things, it lets me connect with people in meaningful ways and improve their lives. As a UX researcher with a passion for people and problem-solving, it really doesn’t get much better than that.

The pediment that started it all.

ped·i·ment /ˈpedəmənt/ : noun, the triangular upper part of the front of a building in classical style, typically surmounting a portico of columns.

How I got here…

My love for design started in an art history class, when I became obsessed with ancient Greek temple pediments (yes, really). I was fascinated by how sculptors told whole stories within tight architectural constraints—where form and function had to work together perfectly. That spark eventually grew into my passion for UX.

I studied history at the University of Virginia, which sparked my love for research and understanding people’s stories, a thread that’s carried through every role since.

Today, I’m a UX researcher with the U.S. Department of State’s Consular Affairs Customer Experience team, helping modernize the passport application process. Before that, I worked with nonprofits, universities, and a consulting firm in Baltimore, each one shaping how I collaborate and solve problems.

Armed (and maybe just a little dangerous) with my master’s in Interaction Design & Information Architecture, I’m driven by clarity, empathy, and connection—and still chasing that perfect balance of form and function ✌️

How I work

I do my best work in collaborative, constraint-driven environments where research is closely tied to real product and service decisions. I’m motivated by bringing clarity to complex problems—helping teams move from uncertainty to shared understanding through thoughtful synthesis and well-crafted insights. I partner closely with designers and product partners, as well as non-design stakeholders, translating ambiguity into clear decision inputs and directly influencing design direction.